Refund policy

At WEAREAOT, our gear is built for movement and tested on the floor. We partner with top-tier production facilities to ensure high-quality, durable streetwear. Because our items are custom made-to-order, please review our policy carefully before purchasing.

1. Damaged, Defective, or Misprinted Items We stand by the quality of our drops. If your item arrives misprinted, damaged, or defective, we will make it right.

  • Please contact our support team at support@weareaot.com within 5 days of delivery.

  • You must include your order number, a brief description of the issue, and clear photos or videos of the defect.

  • Once verified, we will immediately arrange for a replacement or a full refund to your original payment method.

2. Sizing Issues & Buyer's Remorse Because every garment is printed and produced specifically for your order, we are unable to process returns, exchanges, or refunds for buyer’s remorse or if the wrong size was ordered.

  • Items that were accurately produced according to your order details cannot be returned.

  • We highly recommend checking our precise sizing charts and product details carefully before completing your checkout.

  • EU Customers (14-Day Right of Withdrawal): If you are a resident of the European Union, you generally have the right to return your order within 14 days of receiving the final item. You can easily start a return request through our self-serve customer portal: https://account.weareaot.com.

    Important Exemptions: Because our gear is custom made-to-order and printed specifically for you, certain personalized items may be exempt from this right of withdrawal under EU law.

    Return Process & Timing: If your return is eligible, you must send the item back to our facility in Israel within 14 days of initiating the request. You (the customer) are fully responsible for paying all return shipping costs.

    Refunds: Once the returned item is received and inspected at our facility, a refund will be issued to your original payment method within 14 days. This refund will include the standard outbound shipping cost (expedited shipping fees are non-refundable).

3. Order Cancellations & Modifications Once an order is placed, it is immediately sent to our production queue to get your gear to you as fast as possible.

  • Orders can only be canceled or modified while they are still in the initial processing stage.

  • If you need to change or cancel an order, contact us immediately. Once production has started, the order is locked in and cannot be canceled or refunded.

  • We are not responsible for delayed or lost orders caused by incorrect shipping information provided at checkout.

4. Lost Packages If your tracking information hasn't updated or your package is confirmed lost in transit, please reach out to us within 5 days after the estimated delivery date. We will work with the logistics provider to investigate and arrange a reshipment.

5. Conditions for Authorized Returns In the rare event a manual return is authorized by our team for a product defect:

  • Items must be unworn, unwashed, unused, and in their original condition. We do not accept items that have been worn, stained, or altered.

  • Customers are responsible for any return shipping costs.