Shipping policy

At WEAREAOT, our gear is custom-made to order. This means we don't hold massive warehouses of dead stock; instead, your items are printed and constructed specifically for you as soon as your order is placed.

Production & Processing Times Because every piece is built for the culture and made on demand, please allow time for production before your order ships out:

  • Standard Orders: Production takes 3 to 7 business days.

  • Your order will be dispatched and tracking information will be provided no later than the 8th business day after your payment is confirmed.

  • You will receive a shipping confirmation email with a tracking number as soon as your gear leaves the facility.

Shipping Rates & Delivery Shipping rates are calculated automatically at checkout based on your delivery region.

  • We ship globally using trusted international logistics networks.

  • Delivery times vary depending on your location. Once your order is dispatched, your tracking link will provide an estimated delivery date.

  • We are not responsible for delays caused by incorrect shipping information provided at checkout. Please double-check your address and phone number before completing your purchase.

Customs, Duties, and Import Taxes

  • United States Orders (DDP): All shipments to the US are sent Delivered Duty Paid (DDP). The price you pay at checkout is final and covers all shipping and import costs. You will not be charged any surprise customs fees upon delivery.

  • International Orders (DDU): Orders shipped outside the US are sent Delivery Duty Unpaid (DDU). Depending on your country's local laws, you may be required to pay customs fees, import duties, or taxes upon the arrival of your package.

  • Important Notice for Israel: Local customs regulations state that orders exceeding $75 USD are subject to VAT (18%) and potential release fees upon entering the country. To avoid these high customs taxes, we highly recommend splitting large orders into separate carts so that each individual order remains under the $75 USD threshold.

  • Customers are entirely responsible for paying any applicable local customs duties for DDU shipments. AOT cannot refund or compensate for packages that are delayed, returned, or abandoned due to unpaid customs fees.

Lost or Delayed Packages If your tracking information shows that your package has been lost in transit, please contact us at support@weareaot.com within 5 days after the estimated delivery date. Our support team will work directly with the logistics provider to investigate and provide a resolution.

Please note that we cannot offer compensation for shipping delays caused by carrier issues, extreme weather, or customs processing.